Customer Service Officer, Customer Centre, Technology and Operations
16 Jan 2020
DBS Bank is a Singaporean multinational banking and financial services corporation headquartered in Marina Bay Financial Centre Tower 3 Marina Bay , Singapore. The company was known as The Development Bank of Singapore Limited, before the present name was adopted on 21 July 2003 to reflect its changing role as a regional bank.
• Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Handle email enquiries and live chats.
• Understand customers' needs and provide appropriate/ customized solutions.
• Identify cross-sell opportunities during customer interaction.
• Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.
• Preferably with prior customer service experience in a call centre environment.
• Demonstrates good communication skills and able to work in a pressurized and highly driven environment.
• Minimally a Diploma holder
• Comfortable to work rotating shift hours including weekends and public holidays.
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