DBS - Customer Service Officer, Customer Centre, Technology and Operations, Singapore (16 Jan)







Position Type

Customer Service Officer, Customer Centre, Technology and Operations

Post Date

16 Jan 2020

Employer Description

DBS Bank is a Singaporean multinational banking and financial services corporation headquartered in Marina Bay Financial Centre Tower 3 Marina Bay , Singapore. The company was known as The Development Bank of Singapore Limited, before the present name was adopted on 21 July 2003 to reflect its changing role as a regional bank.

Program Details

• Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

• Handle email enquiries and live chats.

• Understand customers' needs and provide appropriate/ customized solutions.

• Identify cross-sell opportunities during customer interaction.

• Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.


• Preferably with prior customer service experience in a call centre environment.

• Demonstrates good communication skills and able to work in a pressurized and highly driven environment.

• Minimally a Diploma holder

• Comfortable to work rotating shift hours including weekends and public holidays.


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