Company
Dell
Industry
IT
Location
Singapore
Position Type
Undergraduate Intern
Post Date
10 May 2019 Employer Description
Dell is an American multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers and related products and services. Named after its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people in the U.S. and around the world.
Program Details
• Drives the delivery of low-complexity product and services to external customers; managing deployments with escalation and facilitate trouble-shooting; makes management aware as applicable. An Intern is expected to manage multiple deliveries concurrently, drives customer satisfaction and ensure system-based closure.
• Support regional operation by managing stakeholders’ inquiries/requests. An Intern is expected to respond and resolve every ticket within a specific timeframe. Tickets are not limited to project status update, invoicing, etc.
• Create and maintain a database on the tickets, analyze the data to unearth insight or patterns that can be used to drive operational efficiency.
• Participate in internal stakeholders meeting to get insights on issues/inefficiencies between cross-functional teams.
• Using data and insights, create an education plan for the relevant stakeholders with the aim of reducing tickets; any other improvement plans to achieve this aim.
Requirements
Essential Requirement
• Pursuing a Bachelor’s Degree (Any Stream).
• Basic understanding of IT/Computer terminologies.
• Excellent communication skills, both written and spoken.
• Able to demonstrate multi-tasking ability in a fast-paced and dynamic environment.
• Able to work independently and unsupervised.
• Flexibility to quickly adapt to new challenges and operate in periods of ambiguity.
• Strong problem solving and quantitative analytical skills.
• Microsoft Excel proficiency.
Desirable Requirement
• Bachelor’s degree in Engineering/Business; penultimate student.
• Project Management experience - extra-curriculum clubs.
• Process Improvement and Data Analysis experience - school projects or previous internship experience.
Application
BestTop Related Mentor
Do not know which type of candidate this employer is looking for?
不知道什么样的应聘者适合这个职位？
Do not know how to customize resume to this specific job position?
不知道怎样修改简历以符合这个职位的要求？
Do not know how to crack the interview and standout in this role?
不知道怎样通过面试，在众多应聘者中脱颖而出？
Contact BestTop mentors now. The cost of a meal may get you to your dream job! Log on to www.BestTopCareer.com for more information. 立即联系百思拓的导师们！登陆 www.besttopcareer.com 查看更多讯息。