Business Banking Service Manager
3 Jan 2020
OCBC Bank, is a multinational banking and financial services corporation headquartered in OCBC Centre, Singapore. OCBC Bank was born out of the Great Depression through the consolidation of three banks in 1932 - the Chinese Commercial Bank Limited (incorporated in 1912), the Ho Hong Bank Limited (incorporated in 1917) and the Oversea-Chinese Bank Limited (incorporated in 1919). OCBC Bank has assets of more than S$467.5 billion, making it the second largest bank in Southeast Asia by assets and among the larger banks in Asia-Pacific. It is also one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- rating from Standard & Poor's. OCBC Bank is consistently ranked amongst the top 5 Safest Banks in the world by Global Finance Magazine. The Asian Banker named OCBC Bank Singapore's strongest bank for 2018-2019, and the 5th strongest in Asia-Pacific. The bank's global network has grown to comprise more than 570 branches and representative offices in 18 countries and regions. These include over 320 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and more than 100 branches and offices in Hong Kong, China and Macao under OCBC Wing Hang Bank. OCBC Bank is Singapore's oldest bank.
BBSM reports into EmB CSU Team Lead. You will be stationed at one of our Business Banking Centres and be responsible for the day to day branch operations which includes servicing walk in corporate customers on account opening, account servicing and handling of trade and credit related products enquiries.
You need to work independently and takes ownership of issues, handle customers’ queries professionally and efficiently with the ability to retain huge amount of product and service knowledge. You are expected to be customer centric and be able to identify and be involved in process streamlining to improve the operational efficiency and customer experience.
• You must be passionate about customer service, possess good verbal and written communication skills and be able to work independently with excellent interpersonal skills.
• Proactive, resilient with strong problem solving skills
• You should preferably have a degree or diploma with work experience in a Banking or Customer Service environment.
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