Associate Learner Experience
 

Key Responsibilities

Ensure that all the necessary resources and logistics are allocated, delivered and set up for courses to run smoothly.

 

Pre-course administration:

Support course managers on course creation and registration in LMS  
Book venues and allocate IT resources for upcoming courses/update calendar/tracking sheet accordingly.
Set up classrooms and meeting rooms before courses. 
Support the printing and delivery for training materials.
Coordinate with hotel on accommodation and transportation arrangement.
Create and send meeting link to participants for virtual courses.
Submit security clearance, booking of F&B, and preparation of directional signages for face-to-face courses.
Send course materials and information to participants to inform them about course details.
Accommodate for rescheduling and withdrawal.
 

During-course administration

Ensure smooth F&B service during courses (e.g. work with vendors to provide meals and set-up)
Assist in resolving any ad-hoc issues which may occur during courses (e.g. equipment failure, last minute changes to course details, etc.)
 

Post-course administration

Collate Course Evaluation Questionnaire (CEQ) scores and attendance list.
Liaise with Course Managers and Finance for invoice creation.
 

Requirements

• Diploma in any discipline, preferably in HR and/or Advanced Certificate in Learning and Performance (ACLP)

• Prior experience in Learning and Development, administration and/or coordination function would be advantageous.

• Working knowledge of Microsoft Office & Suite. Prior experience using Success Factors Learning Management System would be advantageous.

• Able to communicate clearly in written English.

• Able to work independently and adhering to specified deadlines.

• Team player with strong interpersonal and communication skills; able to manage stakeholders and business users.