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Spotify– Job Description
BestTop Career Fair 2024

Associate Policy Support Specialist, Singapore
 

What You'll Do

  • Conduct objective and timely investigations into reported content in queues to ensure compliance with Spotify’s policies.

  • Triage and handle high-profile and/or time-sensitive escalations, including communication with internal stakeholders.

  • Support vendor and operations teams through enforcement guidance and training.

  • Partner cross-functionally with policy teams and vendors to improve operational efficiency via process improvements, solving for root causes to complex cases.

  • Provide feedback on workflows and support policy enforcement design.

  • This role may require some weekend or holiday coverage on an on-call basis.


Who You Are

  • BA/BS degree required.

  • Strong preference for Korean or other JAPAC language fluency.

  • 1-2 years of experience in an operations role supporting content moderation.

  • Passionate about building a safe space for our users and creators; has a strong understanding of the online safety landscape, especially as it relates to free expression.

  • Experience driving urgent and high-priority cases through process to resolution.

  • Strong stakeholder management and interpersonal skills; able to navigate complex issues and passionate about helping Spotify users and creators.

  • Excellent communication skills; experience representing your team on escalations and able to synthesize complex information for all audiences.

  • Strong project management skills; proven ability to lead multiple projects simultaneously across time zones.

  • Able to facilitate critical conversations with ease and balance competing priorities.

  • Willing to learn new processes, develop recommendations, and teach others.

  • Standout colleague with the ability to operate autonomously.

  • Fast learner and thrives in a fast-paced environment.

  • Experience working with sensitive, disturbing content.

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