

Spotify– Job Description
BestTop Career Fair 2024
Associate Policy Support Specialist, Singapore
What You'll Do
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Conduct objective and timely investigations into reported content in queues to ensure compliance with Spotify’s policies.
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Triage and handle high-profile and/or time-sensitive escalations, including communication with internal stakeholders.
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Support vendor and operations teams through enforcement guidance and training.
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Partner cross-functionally with policy teams and vendors to improve operational efficiency via process improvements, solving for root causes to complex cases.
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Provide feedback on workflows and support policy enforcement design.
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This role may require some weekend or holiday coverage on an on-call basis.
Who You Are
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BA/BS degree required.
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Strong preference for Korean or other JAPAC language fluency.
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1-2 years of experience in an operations role supporting content moderation.
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Passionate about building a safe space for our users and creators; has a strong understanding of the online safety landscape, especially as it relates to free expression.
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Experience driving urgent and high-priority cases through process to resolution.
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Strong stakeholder management and interpersonal skills; able to navigate complex issues and passionate about helping Spotify users and creators.
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Excellent communication skills; experience representing your team on escalations and able to synthesize complex information for all audiences.
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Strong project management skills; proven ability to lead multiple projects simultaneously across time zones.
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Able to facilitate critical conversations with ease and balance competing priorities.
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Willing to learn new processes, develop recommendations, and teach others.
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Standout colleague with the ability to operate autonomously.
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Fast learner and thrives in a fast-paced environment.
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Experience working with sensitive, disturbing content.